Frequently Asked Questions

1. Can I add more then 1 child?

   Yes! We offer a family package which includes 3 memberships, 20 custom messages and 3 free gift memberships to share with your friends and family! You can also add additional children on your account once it is created!

2. How do I get a custom video from Santa?

   Login to your account. On the left-hand menu you will see 'Santa Video', complete the fun questionaire. Select 'Submit'. Once your video is complete you will receive an email with the link to view, save and share your video with friends and family!

3. Can I use a device other then a phone?

   Yes, you can! Be sure to download the TextsFromSanta app onto the device you would like to receive messages. Once you have an account created go to 'View Preferences', 'Sync to Device'. You will see a pin appear. You can then login to the TextsFromSanta app on the device using the pin given to you. Once these are synced your device will now be set-up to receive messages!

4. How do I send a custom text?

   Login to your account. On the left-hand menu bar you will 'Send a Custom Text'. Select this link. Ensure the correct name is in the upper right corner. Type your message in the Custom Text Message text box. You can select 'Send' for the message to be sent right away. Select 'More Options' if you would like to send the message at a later time. This option will also allow you to send a photo via the custom message.

5. How do I set up my Santa Selfie?

   Login to your account. On the left-hand menu you will see 'Upload Christmas Photo'. This will redirect you to a page where you can upload your picture. Santa will send a selfie in front of your tree or fireplace! Your photo will be sent on December 25th! Be sure to upload your photo before Dec 24th.